ARE YOUR CIDERS GLUTEN FREE?

WHERE CAN I FIND CALORIE AND SUGAR INFORMATION FOR YOUR BRANDS?

You can find full calorie and sugar information here:

WHERE CAN I FIND OUT WHAT IS SUITABLE FOR VEGANS?

All our ciders are suitable for vegans and vegetarians as we do not use animal products or by-products in the production process

DO YOUR CIDERS CONTAIN SULPHITES?

All our ciders contain sulphites, which is an antioxidant vital for maintaining freshness and the levels are well within legal limits.

WHAT DO I DO IF I HAVE A PRODUCT QUERY?

Please complete our contact form

WHERE CAN I FIND INFORMATION ON RESPONSIBLE DRINKING?

Facts, advice and drink tracker tools can be found on the Drinkaware charity website

ARE YOUR CIDERS KOSHER?

Yes, all of our ciders are KLBD Kosher-certified

IS WESTONS CIDER GOING TO RELEASE OTHER VARIANTS IN MY FAVOURITE CIDER?

Please stay in touch via our social media channels for updates on any new variants

HOW CAN I STOCK WESTONS CIDER BRANDS IN MY OUTLET?

Please drop us an email via our contact form with your name, address and telephone and we’ll arrange for a member of the Trade Team to contact you

HOW CAN I GET SOME POS FOR MY OUTLET?

Please drop us an email via our contact form with your name, address and telephone and we’ll arrange for a member of the Trade Team to contact you.

HOW CAN I BUY OR IMPORT WESTONS CIDER TO COUNTRIES OTHER THAN THE UK?

Please drop us an email via our contact form with your name and country info and a member of the Export team will let you know.

HOW DO I GET IN TOUCH REGARDING SPONSORSHIP AND MARKETING ENQUIRIES?

Drop us an email with your full sponsorship proposal to [email protected] and someone will come back to you as soon as possible. Unfortunately, due to the number of requests we receive, we are no longer able to take telephone requests

HOW DO I GET IN TOUCH REGARDING CHARITABLE EVENTS AND FUNDRAISING ACTIVITIES?

At Westons Cider, our charitable giving ’50 mile project’ helps us to work with local, charitable organisations in order to create partnerships within our apple growing region – a 50 mile radius of the cider mill. To apply, you need to complete the online form here.

WHAT ARE YOU DOING TO BE MORE SUSTAINABLE WITH YOUR PACKAGING?

To make sure we are always improving our sustainability efforts, we hold the ISO14001 Certification

Here are some recent changes we’ve made to our packaging to ensure we are using less:

• We have worked with our bottle manufacturer to lightweight our glass, meaning less materials required in the manufacturing and less waste and energy used in the recycling
• Stowford Press Apple cans moved to a carded outer  April 2019 onwards, removing the plastic mid-cones from the pack
• Some of our bottled brands already have paper labels and we are investigating if we can move other plastic labels over to paper labels
• We have reduced the depth of our generic can tray from 6mm to 4mm to reduce the amount of cardboard packaging required
• We no longer have PVC liners in our bottle lids (crowns), so these can be recycled

WHERE DOES YOUR FRUIT COME FROM?

We are a rural business, with values deeply rooted in the Three Counties of Herefordshire, Gloucestershire and Worcestershire. All of the cider apples and perry pears that go into a Westons Cider product come from a 50-mile radius of the cider mill. The fruit is cared for by our local growers, some of which, we have been working with for many generations

HOW SUSTAINABLE IS YOUR SITE?

Working so close to nature for 5 generations has been fundamental to the success of our company and we continue to focus on further sustainability initiatives for future generations

• We’ve created a wetlands habitat at Westons as a natural means to treat our used water
• We can discharge a majority of our waste water to the local brook, due to our in-house waste water system, meeting Environment Agency and ISO140001 standards.
• We have a reedbed that was constructed in conjunction with the Wildfowl and Wetlands Trust (WWT) which helps to filter water and provides a habitat for nature
• Irrigation for our orchards is taken from the wetlands during summer months
• To limit demand on our local water supply, we have our own borehole and spring
• The spent yeast from the fermentation process and apple waste (pomace) is used in animal feed
• We capture condensate water from the factory and route back to our boiler
• We have solar panels on our office building to generate electricity for our computers

For more info on our sustainability efforts, please get in touch via our contact form

WHAT ARE THE OPENING HOURS FOR WESTONS CIDER MILL?

Our Cider Mill is open seven days a week throughout the year, the exact opening hours are detailed here. Our Cider Mill Tours run seven days a week and can be booked online here. To speak to one of our Tour Team please phone us on 01531 660108 or email [email protected].

ACCESSIBILITY & FACILITIES?

We endeavour to ensure all our visitors enjoy their experience at our Cider Mill, therefore we have tried, where possible, to ensure that all our facilities are accessible with step-free access. Please be aware that we are a working Cider Mill situated on a 17^th Century farm and there are many steps, staircases and uneven surfaces.

Disabled toilets and baby changing facilities are available in the Cider Mill shop.

We ask that all visitors wishing to undertake a tour be capable of standing for extended periods of time and to be able to safely traverse uneven surfaces and steps and stairs. The tour is unfortunately not suitable for wheelchairs, pushchairs or visitors who struggle with mobility.

HOW DO I BOOK A TOUR?

Please contact us on 01531 660108 or by email [email protected]. We thoroughly recommend booking in advance to avoid disappointment.

I BOUGHT ONLINE TOUR VOUCHERS, WHAT HAPPENS NOW?

If you have bought online tour vouchers, two emails will be sent to yourself, one to confirm payment and one to confirm your order has been placed and your actual tour voucher will be posted to you. When you are ready to visit us, please call our Cider Shop to book your tour on 01531 660108 or email [email protected] 

I HAVE NOT RECEIVED MY VOUCHER PURCHASE EMAIL CONFIRMATION

Please do check your spam folder and if that fails, please contact a member of our team who will be able to confirm your booking for you. Your tour voucher will be posted to the address given in your online order.

I WANT TO CHANGE OR CANCEL MY BOOKING?

Please contact a member of our team to do so on 01531 660108 or by email [email protected]. Vouchers purchased online can be amended prior to the original tour date to an alternative date, by contacting our team.

WHAT DOES THE TOUR ENTAIL?

You’ll learn about the history and craft of cider making with one of our expert guides, as we take you around our working cider mill and finish with a tutored tasting. The tour takes approximately an hour and a half in total. It is a walking tour with steps and stairs throughout.

ARE THERE PLACES TO EAT AT THE CIDER MILL?

Our Scrumpy House Restaurant serves a seasonal menu of delicious, locally-sourced food. With our full range of refreshing ciders also on-site, there’s no better way to enjoy a post-tour meal. In summer months you can also enjoy our picnic area. To speak to our Restaurant team please ring 01531 660626 or email [email protected].

IS THERE CAR PARKING AVAILABLE NEARBY?

Yes, we have a free car park opposite our Cider Mill – next to our free play area (open Easter to October). Blue badge and coach parking is also available.

ARE THERE ANY CLOTHING REQUIREMENTS?

We ask all visitors to be aware of slippery and uneven surfaces, therefore we advise our visitors to wear suitable footwear and clothing suitable for going outside.

ARE THERE ANY AGE RESTRICTIONS TO GOING ON A TOUR?

There are no age limits to going on one of our tours, however we do ask all Under-18s be accompanied by a responsible adult. Under 18’s may not sample any alcohol in any circumstances.

CAN I BRING MY DOG TO THE CIDER MILL?

As we are a food production site, unfortunately dogs are not permitted in any of our buildings (except Assistance Dogs), however they are welcome in the courtyard and outside seating areas.

WHAT HAPPENS IF THE CIDER MILL IS CLOSED?

If, for any reason, we are unable to deliver the Cider Mill tour on the day that you have booked we will endeavour to contact you to alert you to the unexpected closure. We will also try to communicate this via our website.